We deliver everywhere in the world. If you do not see your country listed in our dropdown menu on the checkout page, please contact us and we can discuss shipping options.
All orders are shipped from the artist’s studio based in Poland.
Shipping costs vary and are calculated automatically when you place an order online. The cost is determined by the size of the artwork and the delivery location. Shipping costs include all packaging, handling, and insurance fees.
Orders shipped to countries outside of the European Union may be subject to additional import and handling fees not included in the checkout, as determined by customs in the destination country. It should be noted that Art Refinery has no control over these charges and, since these charges are different for different countries, we advise you to contact your local customs office for further information.
Delivery times vary depending on the destination country. Most orders are processed and shipped within 1 to 2 business days. Delivery within the EU usually takes 3 to 5 working days to arrive. Orders shipped to countries outside of the European Union can take up to 4-6 weeks.
When your order is dispatched, you will receive an e-mail confirmation with a tracking number with an estimated delivery date and will be able to follow the progress of your artwork until it reaches your door. We will be always available to assist and keep you updated every step of the way.
We ship artworks using recognized and reputable international carriers (such as DHL, UPS, DPD, FedEx) or specialist art delivery companies. All artworks are fully-insured and insurance is included in the shipping cost stated at checkout. Due to the valuable nature of the artworks, all packages must be accepted and signed for upon delivery.
For international orders, the carrier, in some instances, may act as the customs broker and will require payment of duties and taxes as determined by customs in the destination country before the delivery arrives.
Rest assured that your new artwork will arrive safely. We always take care to make sure the work is properly protected according to our very high standards. Orders are packed with care using strong and durable materials to make their journey as safe as possible.